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FAQ - Washer
(Frequently Asked Questions)
FAQ

If these suggestions do not resolve the issue, service may be needed. If you would like to schedule a service appointment, you can
do so online right now or feel free to call us at 303-733-1860.



WASHER QUESTIONS
1. What do I do if my washer is not operating correctly?
Check the fuses, breakers and the plug. The washer should be on a separate outlet. Is the washer lid down? GE and Hotpoint washers will not operate with the lid up. When the lid is left up after starting the machine, it is possible on some newer models, for the washer to fill with water, the timer advance, and then drain the water.

Be sure the lid switch probe has not been knocked out. This is a small plastic piece which fits into a hole on the under side of the open lid. It activates the washer's lid switch when the lid is placed in the closed position. Note: Electronic models do not have a lid switch probe.

Is water turned on to washer? GE and Hotpoint washers will not run until filled to the level selected.

If the washer was stored where temp is below freezing, water in the pump can freeze and lock the motor. Allow time to thaw and it should start.

On mechanical models, be sure the timer knob is pulled out completely and set to beginning of cycle. It may be necessary to advance the timer slightly and pull the knob out again in case the start of the cycle varies slightly from the graphic on the control panel.

2. What do I do if my washer does not fill or the water comes in very slowly?
Check to ensure the water is turned on to washer. Ex: The temperature selector is on hot but the hot water is turned off or vice-versa. 1/2 of the water valve on the washer can fail and you will only get hot or cold. To check, try changing water temperature switch to different selections. You should get hot or cold but not warm.

Slow fill can result when the water pressure is too low. To check your water pressure call your water company.

Slow fill can also result from stopped up screens in the washer water valve. To check your screens:
1. Unplug the washer from the wall outlet.
2. Turn off the water at inlet faucets.
3. Pull the washer away from the wall to allow enough room to get behind.
4. Locate the hose connections on your washer, take a pair of slip-joint pliers and turn the metal hose connections counter clockwise to remove.
5. Allow the hoses to hang into a bucket to catch water. Inside the fitting on the washer are the screens.
6. Clean the screens.
* Metal screens need to be gently pried out with a small pocket screwdriver.
* Plastic screens can be pulled using a pair of long nosed pliers.
7. In some instances, you may have to replace the screens, re-attach the hoses, turn the water on and check for leaks.
8. Plug the washer into wall outlet. Slide the washer back into place.

If the washer fills but never runs, make sure the standpipe is 30" high. Any less will cause water to siphon back out of tub and never agitate.

Some models will not fill if the lid is up. Models after 1995 will fill with the lid up but will not agitate or spin with it up.

It may be necessary to advance the timer slightly and pull the knob out again. The start cycle varies slightly from the graphic on the control panel.

3. What if my washer fills and drains at the same time?
Make sure that the house drain is at least 30 inches high.

If so, check to make sure the drain hose is not pushed too far down into the drain.

If it is, pull it a out few inches. That should solve the problem.

4. Why does my washer not spin?
Wait for a few minutes, pauses of up to three minutes may occur between cycles as the timer advances in steps. For example, there may be a 3-minute delay at the end of agitation and prior to the washer pumping out the water. The pump-out process itself can then take an additional 3 minutes. After the pump out, the washer will begin to spin. Do not manually advance the timer if it's pausing after agitation, as you may miss the pump-out cycle.

Check your house fuses, circuit breakers, and the wall outlet. A loss of electrical power to the washer will cause a failure to spin. To check for power at the wall outlet, carefully plug a small table lamp or hair dryer into the wall outlet and turn it on. If it does not work, you may have blown a fuse, tripped a circuit breaker, or have a defective wall outlet.

Make sure washer lid is down. Some older washers will agitate with lid up, but none will spin with lid up.

Advance timer slightly to make sure timer was not in a pause mode. The word "Spin" may not appear on the dial. Spin occurs in the area just before the "Off" position.

For models with rotary knob "Spin Speed" selector switch: check that the pointer of knob is not stuck between speed selections.

If machine pumps water out and you are positive that the motor is running, but tub is not spinning,then the problem is mechanical involving a clutch, belt, or possibly the transmission and will require service.

5. What do I do if my washer "walks" or "vibrates"?
Check to see that the washer is level. The washer needs to be level and sitting on a good solid floor, such as a concrete or reinforced wood floor. Refer to Installation Instructions for proper leveling.

Make sure the load is balanced in the washer. Unbalanced loads can cause the washer to vibrate more. Stop the machine and redistribute the load. The more the legs are extended, the shakier the washer will be during operation.

6. Why am I getting grease/oil stains on my clothes after I wash them?
The 1995 and newer washer transmission design makes it impossible for oil from transmission to get into washer and splatter on clothing. Most of the time it is caused by splatters from cooking oil. Stains from foods or cooking oils, sometimes called "invisible stains", may not be noticed as you put clothes in the washer. If not completely removed in the wash cycle, the oily spots may pick up dirt from wash water making the spots visible. The washer does not cause these spots.

To prevent:
Wash garments as soon as practical after wearing, using more detergent than normal and the hottest wash water fabric can stand.

To correct:
Rub in undiluted detergent, let stand 30 minutes and rewash, using hottest water fabric can stand.
If your water is extremely hot, 150 degrees or higher, the water inlet hose(s) could start to break down, causing black greasy stains on clothes. Refer to the Owner's Manual for your water heater, set the temperature accordingly, and replace the inlet hose(s).

7. How can I keep my clothes from getting tangled and twisted?
Tangled, twisted or knotted clothes are usually a result of improper sorting of wash loads. To prevent clothing from knotting and twisting:
* Avoid mixing heavy items with light items.
* Avoid putting too many or too few items in the washer.
* Make sure you set the proper water level for the size load you are doing. The water level should just cover the clothes.
* Never wrap the clothes around the agitator. Be sure your wash water is not too hot for the fabric.
8. What are some good ways to remove stubborn stains?
Common stains and the proper removal procedures

Blood: soak in cold water, then launder in warm water.

Catsup: scrape off excess, soak in cold water, launder as usual. Chewing gum: rub with ice, scrape off excess, sponge with cleaning fluid, rinse and launder.

Chocolate: soak in cold water for 15 minutes, rub detergent into fabric and launder in the hottest water that is safe for the fabric.

Coffee/tea: soak in cold water, then use bleach treatment with the hottest water that is safe for the fabric. Launder.

Cosmetics: apply undiluted liquid detergent to stain, or dampen stain and rub in soap, forming a paste. Work until stain is gone and rinse well. Repeat if necessary, bleach if safe for fabric.

Crayon: loosen stains with kitchen shortening, apply detergent, working in until outline of stain is removed; launder as usual.

Cream/milk: sponge or soak stain with cool water for 30 minutes or longer, work detergent into stain and launder as usual.

Deodorants/antiperspirants: scrub area using white vinegar. If stain remains, saturate with denatured alcohol and scrub, rinse, and launder as usual.

Fruits,fruit juices,wine: follow same procedure as for coffee. If stain persists, blot with lemon juice or hydrogen peroxide. Where hot water cannot be used, sponge well with cool water and work glycerin into stain.

Grass: rub detergent in stain, launder in bleach, if possible.

Grease: scrape off as much as possible, rub plenty of detergent into stain, launder as usual.

Ink/ballpoint: spray stain with hairspray until wet looking, allow to soak briefly. Hand scrub using heavy application of liquid detergent. Launder and repeat, if necessary.

Meat juice: scrape off dried portion. Sponge with cold water. Rub with detergent, launder as usual.

Mildew: pre-treat with detergent, launder. If stain remains treat with hydrogen peroxide, launder as usual.

Mud: brush off dried portion, sponge with cold water then launder in the hottest water fabric can take. If stain remains, sponge with 1 part rubbing alcohol and 2 parts water, launder as usual.

Mustard: work glycerin into stain. Pre-treat with detergent, launder as usual. (You should be able to obtain glycerin at drug stores.)

Nail polish: do not use nail polish remover. Sponge with chemically pure "amyl acetate" (i.e. banana oil - can be purchased at local drug stores). Launder as usual. If stain persists, sponge with rubbing alcohol and launder.

Oil: pre-treat with concentrated detergent. Let it sit for 1/2 hour, then launder in the hottest water possible, bleach if fabric can withstand. Launder as usual.

Perspiration: if color is affected, sponge fresh stain with ammonia. Old stain, sponge with vinegar. Rinse and launder in the hottest water that is safe for fabric. If fabric is yellow, bleach if possible.

Rust: apply rust remover, using manufacturer's directions.

Soft drinks: sponge immediately with cold water and launder.

Transmission oil: usually impossible to remove. Best possible treatment is detergent and the hottest water the fabric can handle.


If these suggestions do not resolve the issue, service may be needed. If you would like to schedule a service appointment, you can
do so online right now or feel free to call us at 303-733-1860.
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