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FAQ - Freezer
(Frequently Asked Questions) |
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If these suggestions do not resolve the issue, service may be needed. If you would like to schedule a service appointment, you can
FREEZER QUESTIONS
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1. My freezer is running, but it is not cool or cool enough.
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To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
- Allow 24 hrs for the freezer to cool down after initial start-up.
- Check the temperature control settings. It may be set too low. Check temperature and adjust it upward.
- Check to see if the condenser is dirty. The condenser, the coils under the refrigerator, behind the kick plate, may be clogged with lint or dust. The best way to fix this is to remove the grille and clean off the condenser with a coil brush and/or a vacuum cleaner.
- Make sure door gaskets are sealing properly. To test refrigerator door gasket, follow these instructions:
- Disconnect power from circuit breaker/fuse box before testing.
- Use a 150-watt flood lamp on an extension cord. Inspect extension cord before using and avoid putting cord on sharp object when checking.
- Place the lamp inside the refrigerator. (Care should be taken to protect the light from breakage while performing test.)
- Light escaping from suspected areas would confirm a poor door gasket. Note: The area where the cord enters the door will show light during the test.
- Make sure the interior lights are going off when doors are closed. To see if the light is staying on with door closed, close the door slowly. Approximately 1 inch before door is closed, the light should go out. If it does, the light switch is good. If it does not, the light switch could be needing replacing. Contact Household Appliance Rentals at 303-730-1860.
- Make sure that both the freezer and refrigerator 1/2 to 3/4 full. The refrigerator will not cool properly when empty.
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2. I have frost accumulation on my freezer walls or floor.
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To minimize the possibility of electric shock, unplug this appliance from the power supply before attempting any maintenance or cleaning.
- Check the door gaskets to make sure they are sealing properly and are not torn or split.
- You may need to clean the drain tube. In a side-by-side refrigerator or upright freezer, ice on the floor is usually a drain tube problem. Refer to Use and Care Guide for cleaning instructions.
- It may be a clogged drain. In bottom-freezer model refrigerators, ice on the floor is caused by a clogged drain and requires a qualified service technician to perform the repair. Contact Household Appliance Rentals at 303-730-1860.
- Make sure there are no packages resting against the rear wall. In side-by-side models, packages resting against the rear wall can cause frost on packages and wall.
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3. My refrigerator never shuts off, it runs too much.
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- Modern refrigerators are designed to run 80-90% of the time. This makes them more energy efficient because the most energy is used when the compressor first comes on.
- Make sure that both the freezer and the refrigerator are 3/4 full in order to maintain the proper temperature and run time. Air alone does not retain coldness, so an empty food compartment will run longer to try to maintain the proper temperature.
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4. My freezer door pops open on my refrigerator.
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- It is not unusual for the freezer door to pop open when the bottom door is closed. All two-door refrigerators are connected with channels that allow air to pass from the freezer to the refrigerator.
- The bottom door is designed to close on its own when left at a 45 degree angle.
- If it does not close on its own, the front legs need to be raised. The front legs are supposed to be higher than the back legs.
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If these suggestions do not resolve the issue, service may be needed. If you would like to schedule a service appointment, you can
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